Woking Plumbers Ltd

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Guarantee/Warranty

I offer customers peace of mind. I am here to provide a service. My reputation has been built on the trust that we will complete work to the highest standard every time, whether it's replacing a tap washer to completely refitting a bathroom or kitchen.

My business is family run and we pride ourselves on being able to offer a personalized service. 60% of my work comes from customers who have used us before!

Operatives:

CRB - All our operatives are fully vetted by the Criminal Records Bureau (CRB) through the Buy with Confidence Scheme run by Surrey Trading Standards.

Qualifications - All our operatives are fully qualified and experienced in their respective trades.

Uniforms - All our operatives all wear company branded uniforms.

Vehicle - I will arrive at your property in a recognizable silver livered company Vehicle.

Insurance – We have public liability insurance by law to meet with regulations to the.

Company Policies:

Charges - Our charges are transparent & clearly shown on our website.

Invoice - A VAT invoice will be produced for each job.

Guarantee - Workmanship is covered by a 12 month guarantee.

Ongoing Customer Service – I am here to assist you and help wherever we can.

Confidentiality:

Customer Details - Under no circumstances will any customer's details be shared, sold or in way passed on to any third party.

Security - Any keys left with our operatives to gain access to properly will be kept secure.

Data Protection - Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.

I believe in giving a value for money service, as we rely on the recommendations of satisfied customers. My motto is ‘it takes a long time to trust someone and but a split second to destroy it’.

We will:

  1. Not carry out any unnecessary work.
  2. Not talk customers into any work that is not needed.
  3. Not charge for any wasted or unnecessary time when undertaking your work.
  4. Not charge for two tradesmen on two-handed work unless necessary - an apprentice will be used wherever possible.
  5. Not charge an excessive trade markup on materials - a maximum of up to 15% is company policy.
  6. Not charge for unnecessary time spent away from the job, and always keep customer informed when leaving the job.
  7. Make sure that we only charge for time spent at a job and the number of hours worked.
  8. Make sure that any estimated work that is costed at our day rate of 8 hours.
  9. Make sure that we work a full 8 hour day when on a day rate.

Materials

Materials supplied by us will be covered by the manufacturers' warranties.

Boilers

Our work on installing boilers carries a 12 month guarantee against faulty workmanship.
Manufactures warranty for the boilers ranges from 1-7 years depending on the make of the boiler.

Workmanship

Our work is covered by a 12 month guarantee against faulty workmanship.
Further information can be found on our website by viewing our terms and conditions policy

Trading Standards Gas Safe Register CIPHE MCS Polypipe Viessmann Trained Installer Burns REA Worcester-Bosch NAPIT